Industry
Financial services with a focus on USA, Canada, Brazil and India.
Customer success story
Master data governance foundation for a high-trust financial institution, customer response program
A representative financial services scenario showing how sap mdg and data quality can improve risk, controls, customer service, evidence and decision quality.
Helping your business enhance Customer Experience Ownership so it runs better, faster and cheaper, without the nonsense.
The Zircoo viewMake the next move
Make the next move
more usable.
A representative financial services scenario showing how sap mdg and data quality can improve risk, controls, customer service, evidence and decision quality. This narrative is organized for executive discovery and should be validated against the relevant business baseline before it is used as a quantified customer claim.
What we bringDesigned for the
Designed for the
real system.
Each capability is stronger when it is connected to the process, data and operating model around it.
The problem
Duplicate, incomplete and inconsistently coded records created downstream exceptions and migration risk. The leadership team also needed a more dependable view of risk, controls, customer service, evidence and decision quality before committing to the next investment.
The solution
A domain-by-domain governance model introduced approval workflows, quality rules, stewardship ownership, audit evidence and replication controls. The solution included executive baseline definition, role ownership, delivery evidence and a post-go-live review rhythm.
The ROI result
Illustrative planning range: 20 to 35% fewer avoidable master-data exceptions in priority processes. This is planning content for discovery and should be recalculated from actual process, cost, carbon and service baselines.
The C-level lens
the CFO, CIO and risk leadership can use the scenario to connect the investment to cash, risk, customer experience, carbon performance and operating capacity.
Illustrative executive scenarioFrom financial services problem
From financial services problem
to executive value.
A representative financial services scenario showing how sap mdg and data quality can improve risk, controls, customer service, evidence and decision quality.
Financial services
USA, Canada, Brazil and India
What constrained the result
Duplicate, incomplete and inconsistently coded records created downstream exceptions and migration risk. The leadership team also needed a more dependable view of risk, controls, customer service, evidence and decision quality before committing to the next investment.
What changed in the system
A domain-by-domain governance model introduced approval workflows, quality rules, stewardship ownership, audit evidence and replication controls. The solution included executive baseline definition, role ownership, delivery evidence and a post-go-live review rhythm.
Planning-level business case
Illustrative planning range: 20 to 35% fewer avoidable master-data exceptions in priority processes. This is planning content for discovery and should be recalculated from actual process, cost, carbon and service baselines.
Why the decision matters
the CFO, CIO and risk leadership can use the scenario to connect the investment to cash, risk, customer experience, carbon performance and operating capacity.
Use with careThis is an illustrative scenario created for executive discovery. Validate all assumptions, baselines and ROI ranges with the prospective customer.
What changesOutcomes that
Outcomes that
hold up.
✓More visible risk, controls, customer service, evidence and decision quality
✓A shorter path from signal to accountable action
✓Faster, better customer-service response
✓A measurable improvement backlog
Keep exploringStart with the