Helping your business enhance Customer Experience Ownership so it runs better, faster and cheaper, without the nonsense.World Headquarters: New York+1 (212) 220 8573
Customer success story

Master data governance foundation for an industrial enterprise, regional rollout

A representative manufacturing and industrial scenario showing how sap mdg and data quality can improve production, quality, maintenance, energy, logistics and customer service.

Helping your business enhance Customer Experience Ownership so it runs better, faster and cheaper, without the nonsense.

The Zircoo view

Make the next move
more usable.

A representative manufacturing and industrial scenario showing how sap mdg and data quality can improve production, quality, maintenance, energy, logistics and customer service. This narrative is organized for executive discovery and should be validated against the relevant business baseline before it is used as a quantified customer claim.

ScopeCustomer delivery
What we bring

Designed for the
real system.

Each capability is stronger when it is connected to the process, data and operating model around it.

01

Industry

Manufacturing and industrial with a focus on USA, Canada, Mexico, Brazil and India.

02

The problem

Duplicate, incomplete and inconsistently coded records created downstream exceptions and migration risk. The leadership team also needed a more dependable view of production, quality, maintenance, energy, logistics and customer service before committing to the next investment.

03

The solution

A domain-by-domain governance model introduced approval workflows, quality rules, stewardship ownership, audit evidence and replication controls. The solution included executive baseline definition, role ownership, delivery evidence and a post-go-live review rhythm.

04

The ROI result

Illustrative planning range: 20 to 35% fewer avoidable master-data exceptions in priority processes. This is planning content for discovery and should be recalculated from actual process, cost, carbon and service baselines.

05

The C-level lens

the COO and plant leadership can use the scenario to connect the investment to cash, risk, customer experience, carbon performance and operating capacity.

Illustrative executive scenario

From manufacturing and industrial problem
to executive value.

A representative manufacturing and industrial scenario showing how sap mdg and data quality can improve production, quality, maintenance, energy, logistics and customer service.

Industry

Manufacturing and industrial

USA, Canada, Mexico, Brazil and India

Problem

What constrained the result

Duplicate, incomplete and inconsistently coded records created downstream exceptions and migration risk. The leadership team also needed a more dependable view of production, quality, maintenance, energy, logistics and customer service before committing to the next investment.

Solution

What changed in the system

A domain-by-domain governance model introduced approval workflows, quality rules, stewardship ownership, audit evidence and replication controls. The solution included executive baseline definition, role ownership, delivery evidence and a post-go-live review rhythm.

ROI result

Planning-level business case

Illustrative planning range: 20 to 35% fewer avoidable master-data exceptions in priority processes. This is planning content for discovery and should be recalculated from actual process, cost, carbon and service baselines.

C-level lens

Why the decision matters

the COO and plant leadership can use the scenario to connect the investment to cash, risk, customer experience, carbon performance and operating capacity.

Use with careThis is an illustrative scenario created for executive discovery. Validate all assumptions, baselines and ROI ranges with the prospective customer.
What changes

Outcomes that
hold up.

More visible production, quality, maintenance, energy, logistics and customer service
A shorter path from signal to accountable action
Faster, better customer-service response
A measurable improvement backlog
Keep exploring

Start with the
next useful decision.