SAP Customer Service Transformation Lead, Sales and Distribution
As SAP Customer Service Transformation Lead, you will lead a focused SAP capability from design through delivery, knowledge transfer and continuous improvement across SAP ECC and SAP S/4HANA for a hybrid senior role based in Mexico City or client site. The work covers order-to-cash, pricing, delivery, billing, credit and customer service and connects process design, data, integration, testing and adoption to measurable customer service, carbon and margin outcomes in Mexico.
Do work that
changes the system.
As SAP Customer Service Transformation Lead, you will lead a focused SAP capability from design through delivery, knowledge transfer and continuous improvement across SAP ECC and SAP S/4HANA for a hybrid senior role based in Mexico City or client site. The work covers order-to-cash, pricing, delivery, billing, credit and customer service and connects process design, data, integration, testing and adoption to measurable customer service, carbon and margin outcomes in Mexico.
SAP Customer Service Transformation Lead, Sales and Distribution
As SAP Customer Service Transformation Lead, you will lead a focused SAP capability from design through delivery, knowledge transfer and continuous improvement across SAP ECC and SAP S/4HANA for a hybrid senior role based in Mexico City or client site. The work covers order-to-cash, pricing, delivery, billing, credit and customer service and connects process design, data, integration, testing and adoption to measurable customer service, carbon and margin outcomes in Mexico.
What you will do
- Coordinate the specialist team, design decisions, delivery evidence, knowledge transfer and the improvement backlog for the workstream.
- Lead discovery, design authority and delivery decisions for order-to-cash, pricing, delivery, billing, credit and customer service, with explicit ownership of scope, dependencies, risks and acceptance evidence.
- Translate C-level priorities into a practical SAP workstream roadmap, process blueprint, backlog, controls, decision log and value case.
- Design or review the future-state solution across Sales and Distribution, master data, security, integration, analytics and connected applications.
- Direct workshops and alignment across business process owners, SAP specialists, engineers, data teams, testing leads and regional stakeholders.
- Govern fit-to-standard, clean-core, configuration, extension, defect, cutover and hypercare decisions with disciplined documentation.
- Coach senior consultants and client teams, raise delivery capability and make knowledge transfer measurable rather than informal.
- Report progress, service risk, value realization and customer experience implications to executive sponsors in clear business language.
What you bring
- Demonstrated 26 to 30 years of enterprise SAP delivery, advisory or transformation leadership with Sales and Distribution.
- Senior hands-on SAP leadership with strong domain depth, team coaching, stakeholder management and delivery accountability.
- Deep hands-on understanding of order-to-cash, pricing, delivery, billing, credit and customer service and the upstream and downstream process dependencies that determine operating value.
- Proven experience across SAP ECC, SAP S/4HANA or both, with the judgment to separate essential controls from unnecessary customization.
- Strong command of architecture, master data, integration, testing, release, security and change practices relevant to the workstream.
- A track record of leading complex stakeholder groups, resolving decisions quickly and protecting delivery outcomes across time zones.
- Executive-level written and verbal communication, with the ability to connect SAP decisions to cash, service, carbon, risk and margin.
- Willingness to work across latin america delivery and participate in customer workshops, governance and occasional travel when the program requires it.
Raise capability and execution quality by giving the workstream clear technical ownership and a practical path to improvement. Help the client run better, faster and cheaper by turning Sales and Distribution into an owned decision system that improves Customer Experience Ownership, reduces avoidable work and strengthens operating margin.