30+ YEARS EXPERTISE IN CUSTOMIZED SOFTWARE AND SOLUTION ENGINEERING

Application Management Services for SAP​

Our AMS takes care of your SAP system’s IT operation and support, allowing your CIO and experts to focus on crucial business areas.

Zircoo SAP AMS at a glance

Trust SAP AMS for optimal SAP landscape management, strategic focus, and unparalleled expertise in SAP solutions. With our comprehensive approach, we ensure your SAP systems are optimized for peak performance, so you can focus on driving business results. When you partner with SAP AMS, you're choosing reliability, innovation, and a commitment to your success. Let us help you navigate the ever-changing SAP landscape with confidence and achieve your business goals.

Flexible support

Our team of highly skilled SAP experts are always available to provide support and enhancements to your SAP system. Regardless of your location, our services are available 24/7 worldwide. With our dedicated support, you can focus on your core business activities while we ensure the seamless operation of your SAP system.

Solutions, not problems

We pride ourselves on our ability to solve complex problems, troubleshoot with ease, and develop innovative solutions. Our lightning-fast response time ensures that our users can fully focus on their important work without any interruptions.

Continual improvement

Our team of experts works diligently to optimize and streamline your SAP system's IT processes, resulting in a significant performance boost for your business.

International support

Our highly skilled team of SAP experts, stationed in regional offices across the globe, possess an unparalleled understanding of local requirements, compliance, and culture. This exceptional knowledge enables us to seamlessly collaborate with your local users, ensuring a successful implementation every time.

Benefits of SAP AMS

At AMS, we are dedicated to simplifying SAP application management for our clients. Our team of expert module support specialists and international operations teams work tirelessly to ensure that businesses have access to the best possible resources, saving them valuable time and resources. Our commitment to excellence and customer satisfaction sets us apart from other SAP management providers, and we are proud to offer our clients unparalleled service and support.

Expertise around the clock


Never feel alone with SAP needs. Our team is always ready to provide you access to our SAP skills, even outside of regular support hours. We are just one call away to resolve any of your issues.

Improved IT department performance.

Improve your resolution time, enhance user satisfaction, and increase overall value by implementing strategic tasks in your operations.

Total transparency

We manage expert service providers with SLAs for top performance and uptime. CIOs stay informed in real-time with our advanced dashboard tools for seamless collaboration and issue resolution.

IT cost certainty

By partnering with IT service providers, you can rest assured that you will have a consistently reliable SAP system in place, all while staying within your budgetary constraints.

Are SAP Application Management Services worth it?

Investing in SAP AMS can pay off if these 10 critical questions are answered. This guarantees a worthwhile and wise investment for the future.

SAP Application Management - Zircoo Corporation
  • Can you support all modules and interfaces utilized in your business?
  • Do your allocated resources align with the workload volume, and can your business sustain required service periods?
  • Are all resources adequately engaged with the workload (e.g., are there enough tickets for each module)?
  • Can you provide services in local time zones and languages to international offices?
  • Do you have access to redundant capacities to handle illness, annual leave, or unexpected activity peaks?
  • Can you adapt or further develop the SAP system with available resources?
  • Is there sufficient capacity to address strategic topics alongside SAP operations?
  • Do you have enough qualified young IT staff despite market shortages?
  • Have you maximized the potential and value of your SAP system?
  • Do you plan to continue managing both old and new systems like S/4 independently in the future?

Zircoo excels in SAP AMS.

Zircoo has been officially confirmed as a reliable SAP partner by happy and satisfied customers. We are proud to have been ranked as the top service and company rating in the Application Management.  Our innovation, pre-sales service, provider loyalty and consulting service have also received top ratings. Our SAP professionals have built a level of trust with users that speaks to their expertise and dedication.

Zircoo AMS – why we stand out

Zircoo is your one-stop-shop for comprehensive Application Management Services, custom-tailored to meet the needs of your business. Our team provides ad-hoc or major support for management, maintenance, and user services, all while optimizing SAP systems for maximum flexibility. As a certified PCoE, we offer 4th level support and licensing services, and our AMS is designed to scale to meet the demands of any challenge. With native integration of our resources in your project, there’s no need to worry about handoffs or coordination with additional partners. Our seamless, end-to-end support keeps your SAP system running at peak efficiency. At Zircoo, we are committed to your success – our approaches are proven, our experience is comprehensive, and our flexible contracts ensure cost-effectiveness. Collaborate with us to ensure ongoing, consistent success for your business.

FAQ: SAP Application Management Services

Application Management Services (AMS) are a comprehensive solution for the management, maintenance, and user services of individual software systems. Offered by IT service providers, AMS allows for the installation of software in a customer’s data center or any public or private cloud. Remote access enables providers to oversee software as if it were managed internally. AMS offers several benefits, such as cost savings and flexibility, while providing industry expertise to find the best solutions and optimizations. The continual development of applications regarding process optimization, performance, and security aspects are where AMS can prove particularly useful.

SAP provides extensible functional modules for tailored business processes. Zircoo has nearly all modules covered except a few industry and standalone solutions, and resources available for any release.

At Zircoo, the introduction of our Application Management Services (AMS) follows a structured five-phase process:

1. Initial phase: Our SAP experts establish our internal systems and collaborate with the customer to develop a detailed transition plan.
2. Infrastructure setup phase: We establish connections to relevant systems via a VPN, ensure access to SAP systems, integrate the customer’s ITSM tool with the Zircoo ITSM tool (if necessary), and provide comprehensive training on tool usage.
3. Knowledge transfer phase: We engage with key users and process managers to discuss implemented processes, documenting them in a standardized format for ongoing support. This documentation includes customer-specific modifications and extensions to the standard SAP system.
4. Shadow support phase: As the operational phase commences, we deepen our understanding of customer-specific processes and strengthen our collaboration before the system goes live.
5. Post go-live phase: Support processes undergo regular review and adjustment as needed. Routine service meetings are conducted to assess support status and explore opportunities for ongoing system and process enhancements.

No, a reputable AMS provider customizes its portfolio to meet each customer’s unique requirements, offering a tailored package of modular services. At Zircoo, customers can select services from the following main areas:

1. Service region: Options include Europe, North America, China, and Mexico.
2. Service categories: Incident Management, Change Requests, Service Requests, Application Monitoring, etc.
3. Service level: Ranging from Level 1 to Level 4 support.
4. Service times: Available options include 8am-5pm, 8am-6pm, 24/7, or Standby on Request.
5. Service domains: Covering ERP systems (ECC, S/4, S/4 Cloud) with various modules or entire processes such as OTC and PTP, Analytics with BW and SAC, Shopfloor with DMC, ME or MII, and integration topics with BTP, PO, or Seeburger.

Whether you require Round-the-clock Level 3 support for S/4 HANA in the USA or Level 1 Incident Management for SAP Digital Manufacturing Cloud between 8am and 5pm at your European plant, our services are tailored precisely to our customers’ needs.

Zircoo offers incident management as well as service and change requests for SAP processes to optimize continuously. These fundamental modifications and enhancements are included in the package, so no further orders are needed.