ZircLinkX Contact Center
ZircLinkX Contact Center is a streamlined cloud-native solution designed for seamless integration of SAP CRM and SAP S/4HANA with the Amazon Connect contact center solution. This comprehensive integration empowers businesses to effectively manage and handle customer communications through Amazon Connect using their own data as the foundation.
What is ZircLinkX Contact Center?
For businesses and agencies utilizing Amazon Connect to organize their contact centers, ensuring seamless access to SAP data and frictionless data flow is imperative. ZircLinkX Contact Center addresses these needs effectively, serving as the sole SAP-certified solution for integrating SAP applications with Amazon Connect. As a result, emerges as a pivotal component for leveraging Amazon Connect professionally, serving as a central lever for embracing the contact center revolution initiated by Amazon within your organization. With Amazon Connect, creating a fully scalable omnichannel contact center with standard functionality requires nothing more than an internet connection.
ZircLinkX Contact Center functionality
ZircLinkX Contact Center is a SaaS product provided by Zircoo that connects SAP applications to Amazon Connect through a user-friendly interface using AWS tools.
Use of functions from SAP CRM directly in Amazon Connect
ZircLinkX Contact Center is certified for a wide range of functions, encompassing agent login and work mode handling, telephony channel functions, conference handling, transfer handling, queue presence, and many additional capabilities.
Integration of other AWS Services
ZircLinkX Contact Center also supports functions developed by businesses through AWS Services, including chatbots and Conversational AI capabilities.
Multi-tenant capability
All customer data can be securely stored and kept separate. The size of individual tenants can be adjusted flexibly to optimize performance and costs.
Trial and learn
A 30-day free trial enables businesses to thoroughly evaluate and test its functions for integration into their own contact center operations.
ZircLinkX Contact Center benefits
ZircLinkX Contact Center is the missing link between Amazon Connect and SAP as the business’s central nervous system and data source. The interaction of the two systems creates a solution that offers enormous benefit for contact centre operators.
Flexible
During periods of increased call volumes, such as during campaigns or events, businesses can easily add contact center capacity for specific durations with just a few clicks. This enables businesses to maintain control over the services they require and ensures they only pay for the resources they actually utilize.
Data-driven
Establishes a secure connection between customer communications and the business's data flows. This foundation enables customer conversations that incorporate insights from SAP systems and enriches the repository with valuable new data obtained from customer interactions.
Scalable
ZircLinkX Contact Center paired with Amazon Connect forms a powerful combination that enables your business to scale its contact center operations limitlessly, paving the way for growth. This ensures that there are no technical barriers hindering your path to success.
Low-cost and transparent
Amazon Connect offers a substantial cost advantage over traditional contact center solutions in terms of both initial investment and ongoing operational expenses. With no need for dedicated server infrastructure, businesses can swiftly and effortlessly scale capacity as needed.