Zircoo Customer Experience Hub
The Zircoo Customer Experience Hub is a comprehensive multi-cloud portal designed for our customers to access and oversee all their Zircoo cloud solutions conveniently from one centralized location. With the CxHub, customers gain access to self-service options and can monitor IT infrastructure resources across various public and private cloud platforms. This includes servers, storage, backup, and databases, alongside detailed billing information and support interactions.
Zircoo CxHub: Benefits
The Zircoo CxHub provides a cutting-edge user interface for the next generation of tools. Its advantages include:
One view
Zircoo CxHub serves as a multi-cloud portal, offering companies a comprehensive overview of both their private and public cloud environments. It provides detailed insights into all relevant platforms, regardless of the provisioning model employed. This ensures that companies can efficiently manage and monitor their cloud infrastructure, irrespective of the diversity of their cloud environment.
Comprehensive transparency
The Zircoo CxHub empowers customers with quick and clear insights into their current billing status, featuring itemized billing showcasing workload usage. This enables them to forecast and strategize costs effectively, optimizing their cloud utilization for maximum efficiency.
Maximum control
Zircoo CxHub offers an integrated control dashboard consolidating all available cloud resources. Through a centralized user interface (UI), users can effortlessly manage servers, virtual workstations, and both public and private routes from a single control panel, streamlining cloud management tasks.
View trends
The Zircoo CxHub facilitates monitoring of infrastructure resources and functions, enabling IT staff to filter security and support events. This functionality empowers them to identify recurring events and make informed decisions on how to respond effectively, enhancing overall security and operational efficiency.
Ticketing integration
Users can seamlessly create and update support tickets directly from the Zircoo CxHub through a link to the Zircoo ServiceNow (SNOW) platform. This integration eliminates the need for users to log in to the tool separately, streamlining the support ticketing process for enhanced convenience and efficiency.
Self-service model
Customers leveraging the Zircoo CxHub can effortlessly start, stop, back up, restore, and entirely reprovision cloud resources at their convenience. This offers them flexibility and independence to manage their cloud resources easily and flexibly, empowering them to meet their evolving business needs effectively.
Zircoo CxHub: Functions
CxHub administrators hold the ability to configure new users and provide access to internal users as required. Once logged in, users gain access to the following functionalities:
– Start, stop, and provision servers and virtual workstations
– Manage public and private routes
– Check and compare monthly billing by category, with detailed breakdowns
– Monitor infrastructure, displaying and filtering events based on resources, security, and support activities by time, source, and category
This level of data transparency empowers customers to make informed decisions, leading to cost reduction and increased efficiency.