UBER-LIKE APP FOR DOCTORS WITH CUSTOM EMR
A healthcare system for doctors that consists of a web app, mobile app, and custom EMR system with a user-friendly online editor for documents.
UBER-LIKE APP For Doctors With Custom EMR
Customer
Our customer is a healthcare services provider offering a variety of healthcare solutions, including home doctor visits and COVID-19 testing services.
Pain Points
The customer required web and mobile solutions to facilitate in-app appointment scheduling for patients. Additionally, they sought an intuitive EMR system equipped with a customizable document editor to streamline practitioners’ workflows.
Target Audience
The target audience consists of patients in need of doctor visits for RT-PCR tests and diagnostics.
Challenge
Our team was approached by stakeholders in the healthcare industry with a unique challenge: to develop an Uber-like app tailored for doctors, facilitating non-emergency medical assistance to patients within an hour of appointment creation.
The app needed to offer seamless communication between doctors and patients, along with essential features such as notifications, online payment integration, and compatibility with an e-prescription system. Given the evolving landscape catalyzed by the COVID-19 pandemic, stakeholders emphasized the necessity for an adaptable solution to meet industry demands.
Consultation Services
The consultation phase spanned approximately a month and a half. Key objectives included defining essential functionality within budgetary and time constraints, analyzing regulatory requirements in the target state, and ensuring an intuitive user interface for handling medical documents. To provide stakeholders with a tangible vision, we developed interactive prototypes showcasing the proposed solution.
After thorough analysis, we committed to developing the following components:
- Web application
- iOS and Android mobile apps
- Custom electronic medical record (EMR) system
- Custom document editor
Development Stage
During this phase, we meticulously addressed the client’s requirements, leveraging our expertise in custom development services to deliver a robust solution.
Backend Development
- The application was developed using Python, employing Django and DRF frameworks, and Celery for scheduling tasks.
- We utilized PostgreSQL and Redis for the database architecture.
- Authentication was implemented using SSO and SAML standards.
- Integration with the Veradigm ePrescription system was seamlessly established.
Mobile Application Development
- Our team crafted mobile applications for iOS and Android platforms using React Native, ensuring cross-platform compatibility and performance.
Frontend Development
- The frontend architecture was constructed using React, offering a responsive and intuitive user interface.
- For the online document editor, we opted to develop a custom mechanism from scratch, based on JSON format templates. This approach provided flexibility and avoided potential roadblocks, allowing seamless integration with the desired functionality.
EMR Design
- In designing the electronic medical record (EMR) system, we meticulously considered existing interaction patterns between doctors and EMR systems. This approach ensured a cohesive and user-centric solution, elevating the overall experience for users.
Our development efforts were driven by a commitment to excellence, resulting in a comprehensive and user-friendly platform tailored to meet the unique needs of both doctors and patients.
How Does it Work?
The developed solution comprises two distinct applications: one for patients and the other for doctors, complemented by an admin panel for overseeing operations and generating insights.
App for Patients
Registration: Users initiate the registration process when scheduling an appointment via the app, providing necessary personal information.
Appointment Scheduling: Patients select symptoms and appointment preferences, including general visits or COVID tests, and furnish required details.
Payment: Appointment fees are settled securely within the app upon scheduling.
Notifications: Patients receive timely notifications regarding their appointment, including reminders 15 and 5 minutes before the doctor’s arrival.
Additional Services: Doctors may offer additional services during appointments, triggering notifications and facilitating additional payments.
Access to Medical Documents: Patients access post-appointment documents, such as prescriptions and insurance papers, within the app within 24 hours, with options for download or resending.
Appointment Scheduling for Others: Users can schedule appointments for family and friends, with automatic data saving. Data sharing options are available, with patient consent and electronic signature required.
App for Doctors
Registration: Doctors undergo registration facilitated by the admin after submitting requisite documents for qualification verification.
Appointment Management: Doctors access their schedules within the app, with appointments assigned automatically by the system. Notifications alert doctors of new appointments via SMS and in-app.
Accepting Appointments: Doctors must accept new appointments within 10 minutes, with unaccepted appointments reallocated by the admin. Estimated arrival times are communicated to patients.
At the Appointment: Doctors may provide additional services during appointments, with appointment completion contingent on document attachment.
Document Management: Post-appointment, doctors complete documents in the EMR system, with automatic generation for some. Documents are attached to patient profiles or sent to specified emails.
Admin Panel
The admin panel offers valuable insights, including:
- Duration for doctor-patient rendezvous.
- Time spent per patient.
- Tracking completed and pending EMR visits.
- Total visits categorized by region.
Results
In a relatively short time frame, we delivered a solution tailored to the current epidemic landscape, providing medical professionals, administrators, and patients with a user-friendly platform for prompt medical assistance and COVID testing. While the app continues to evolve with ongoing development, it already offers the client a suite of competitive advantages:
Rapid Medical Assistance: Patients receive swift medical attention in the comfort of their homes via a user-friendly mobile solution, fostering increased loyalty and trust.
Enhanced Employee Experience: The system’s convenience positively impacts employee retention rates, fostering a supportive work environment.
Group Requests: The capability for group requests facilitates large-scale events such as weddings or corporate gatherings, where multiple attendees require COVID testing.
Revenue Generation: The client can monetize the app through fees levied on third-party providers operating in other regions.
Standalone Solutions: The custom EMR system, coupled with the intuitive document editor, holds potential for standalone sales to third-party providers, further diversifying revenue streams.
