SOLUTION FOR EFFICIENT CERTIFICATION MANAGEMENT
Reduce compliance risks, improve efficiency, boost productivity.
Solution For Efficient Certification Management
Customer:
IT Company
Pain Points:
The customer faced challenges including gaps in certification processes, the necessity to implement a licensing process within organizations, and manual and disorganized certification management operations. They aimed to enhance workforce compliance by streamlining certificate tracking, verification, and management.
Solution:
We provided a flexible solution that enables faster and more efficient processing of certificates within a unified system. This solution enhances the adaptability of the certification process.
Challenge:
Certification, licensing, assessment, or compliance management processes often present numerous challenges for certification boards, government institutions, or companies where regular certifications are common practices. These challenges include errors in manual data operations, repetitive queries from certification candidates, missing or inadequate information, extensive documentation requirements, and various other complexities that make the certification process laborious and time-consuming.
Solution:
In response to these challenges, our customer envisioned a comprehensive and user-friendly online platform to manage all aspects of certification management. Initially designed for healthcare certifications, the solution was later expanded to encompass other industries as well. Our company was entrusted with the responsibility of developing this versatile platform as the project development team.
Solution Description:
This cloud-based software solution provides comprehensive tracking, verification, and management of all employee credentials within a single platform. It aids in reducing risks associated with noncompliance issues such as regulatory fines and customer lawsuits, while simultaneously enhancing efficiency by minimizing the time and cost required for managing workforce compliance.
Key features of this solution include:
1. Maintenance of current and accurate employee licenses and certifications.
2. Tracking of credential renewals and expirations to prevent missed deadlines.
3. Reduction of processing times for application reviews.
4. Verification of credential status between renewals to identify suspended or revoked credentials.
5. Management of credential applications and renewals to facilitate accurate and timely completion by employees.
6. Elimination of paper-based documentation processes.
Our Contribution:
Throughout the project, our team played a pivotal role in various phases, with expert teams handling:
1. Gathering business requirements.
2. Analyzing potential challenges during implementation.
3. Designing the project architecture.
4. Selecting appropriate tools for the project.
5. Milestones in development.
6. Implementing a responsive UI for both web and mobile platforms.
7. Bug fixing.
8. Upgrading the solution and incorporating new features.
The solution successfully addressed all client requirements. With its comprehensive functionality, complex workflows can be automated within hours and modified in minutes without the need for programming. Additionally, ensuring that every employee is fully licensed and certified has significantly enhanced productivity for the client.
Technology Stack we used
API FRAMEWORKS
- Express.js
- NestJS
API RUNTIME
- Node.js
DATABASES
- MySQL
IN-MEMORY CACHE
- Redis
ORM
- Sequelize
FRONTEND FRAMEWORK
- Angular
CSS PREPROCESSOR
- Sass
FILE STORAGE
- Mandrill
MAIL API
- nginx
CI/CD
- Jenkins
CONTAINER SERVICES
- Docker
- EC2
- ECS
SCHEDULER MICROSERVICE
- Java
Key Features
- Workflow Automation
- Automated Task Reminders
- Custom Forms & Data Fields
- Automated Self Enrollment
- Centralized Document Storage
- Continuing Education (CE) Tracking & Balancing
- Audit Continuing Education (CE) Requirements
- Integrated Payment Processing
- Mobile Phone Integration
- Digital Wallets
- Electronic Certificates
- Reviewer Dashboard
- Continuing Education (CE) Provider Marketplace
- Compliance Dashboard & Reports
- Public Registry
- Website Integration
- Customer Branding
Results:
The objective was to establish a centralized online platform to facilitate collaboration among certifying bodies, employers, and employees, enhancing the transparency, manageability, and ease of the certification process for all stakeholders. The growing number of platform users underscores its effectiveness, demonstrating its value for both the customer’s business and all parties involved in knowledge assessment processes.
The workflows are highly scalable and easily manageable without the need for extensive programming, allowing businesses to adapt their certification systems to their evolving needs without burdening their IT staff.
Furthermore, the customer successfully combined the affordability of Software as a Service (SaaS) with the flexibility for other customers to manage workflows without programming. With a team of industry experts, the solution possesses deep insights into the customer’s credentials, compliance issues, and how best to address them, ensuring comprehensive support for their certification endeavors.
